Hackers On Planet Earth

Take This Job and Pwn It

`Lex Pendragon

Lex is a one-person managed services provider – the outsourced IT department. This presentation is the answer to all the questions thatLex-from-20-years-ago would have had. This talk will tell why he went into business for himself and include day-to-day operations, how he got clients, how he figured out how much to charge, and the actual methods used, including each of the tools (remote management software, help desk software, etc.) and costs.

Saturday 2000 Gramercy Park Suite

`Lex Pendragon is a stereotypical middle-aged geek, with a wife and three successful kids. He worked in tech support forever before he had enough of people telling him what to do or how to do it (in 2017). Besides being the IT department for over a dozen clients, he plays D&D, teaches Silat, reads comics, 3D prints, helps his kid’s roller derby team, Linux, Mastodon, ProxMox, Kodi boxes, torrent servers, etc.